Refunds & cancellations
How deposits, cancellations, and refunds work for document trail engagements.
Eligibility
Refunds apply to fees paid for engagements that have not been fully delivered, subject to the conditions below. Informational website use does not involve payment.
Timeframe to request
Request a refund or cancellation in writing to hello@datadrivenappscom.digital within 14 days of payment for unused reserved capacity, or as soon as you know you cannot proceed after work has begun.
Full refund
A full refund of a deposit is available if you cancel more than seven business days before the agreed intake date and we have not started document review.
Partial refund
If work has started — intake acknowledged and mapping underway — we refund the unused portion after deducting time already spent at the agreed rate, documented in a short statement.
Non-refundable items
Completed trail summaries, completed pack checks, and time already spent on reconstruction or assessment interviews are non-refundable. Third-party reissue fees you paid directly to suppliers are outside our refund process.
Process
Email the engagement reference, payment date, and reason. We confirm eligibility within five business days and state any deduction for work performed.
Processing time and method
Approved refunds are returned via the original payment method within 14 business days of approval, unless a different method is agreed in writing.
Cancellation and rescheduling
You may reschedule once without penalty if you give at least five business days’ notice and capacity exists. Later changes may forfeit part of a deposit used to hold peak-season slots.
No-shows and work already started
Missed intake meetings without notice may be charged as a partial day. Once mapping has begun on documents you supplied, fees for that time remain due even if you later pause the engagement.
Materials
We do not sell physical product kits. Original documents you provided remain yours and are returned or securely deleted according to the engagement close-out note.
Contact for refund requests
hello@datadrivenappscom.digital · +886225977190225933412 · No.17,Lane143,Sec.3ChengTeRd.Taipei